Client Relations Manager
--Pulse iEHR-شركة تقارير لتقنية المعلومات--
We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.
In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you.
Your goal will be to help us safeguard our revenue and retain our customers.
Build relationships with key employees among customers
Create plans to address clients’ business needs
Advise clients on creating profitable processes
Schedule regular meetings with customers to ensure they are satisfied
Act as point of contact for complaints and escalate issues as appropriate
Help sales team up-sell or cross-sell services and products
Ensure both the company and clients adhere to contract terms
Study competition to find new ways to retain customers
Set sales and revenue target
Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs
Building long-term relationships with key clients.
Addressing customer concerns and complaints.
Creating sales plans to generate revenue.
Requirements and skills
Proven experience as a Client Relations Manager
Proven track record of meeting and exceeding targets
Background in customer service; industry knowledge is a plus
Experience tracking relevant KPIs (e.g. customer satisfaction)
Proficient in MS Office, with working knowledge of CRM platforms
A customer-oriented attitude
Excellent communication and negotiation skills
Ability to work well with a team
What's great in the job?
- No outbound calls, you get leads and focus on providing value to them
- You sell HealthCare Solutions to directors of HealthCare Firms: interesting
in 2030 Vision and Digitalization
- Large apps scope: HIS,CRM, MRP, Accounting, Inventory, HR, Project Mgt, etc.
- Direct coordination with functional consultants for qualification and follow ups
- High commissions for good performers
Health Insurance, Bonus on sales, vision, Paid Leaves, Experience in HealthCare industry
Vacation, Sick, and paid leaves
ALL HealthGates product and services as our sister company will apply a special discount for group employees
All the Group Location will act as
team locations to serve the group
in Riyadh and Jeddah